Returns & Refunds

At Scent & Summit, each candle is carefully hand-blended, poured, inspected, and packaged before leaving our studio. We want every candle you receive to meet our quality standards. If something isn't right with your order, please contact us so we can help.

All Sales Are Final

Because our candles are handcrafted products, all sales are final. We do not accept returns or exchanges for change of mind, scent preference, incorrect selections made by the customer, or other voluntary returns.

Please review product descriptions and fragrance notes carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your candle arrives damaged, is defective, or you receive an incorrect item, please contact us through our Contact page as soon as possible.

For items damaged during shipping or incorrect orders, please contact us within 7 days of delivery.

When contacting us, please include:

• Your order number

• A description of the issue

• Clear photographs of the candle

• Photographs of the shipping box and packaging if the item was damaged during transit

Please retain the candle and its original packaging until your claim has been reviewed. Do not mail an item back to Scent & Summit unless we provide return instructions.

After reviewing the issue, we may provide a replacement or refund, as appropriate. If a return is required for an approved defective or incorrect item, Scent & Summit will provide instructions for the return.

What Is Not Considered a Defect

Because our candles are made in small batches, minor variations may occur from candle to candle. Normal characteristics of handcrafted candles are not considered defects and may include slight differences in wax appearance, color, texture, fragrance appearance, or other minor cosmetic variations that do not affect the safe use of the candle.

The following are also not considered defects:

• Personal fragrance or scent preference

• A fragrance smelling different than expected based on its description

• Minor cosmetic variations associated with handcrafted candle production

• Improper burning, storage, or candle care

• Tunneling or other performance issues caused by failure to follow the provided candle-care instructions

• Damage occurring after delivery due to misuse, accidents, improper storage, or failure to follow candle safety instructions

If you believe a candle has a genuine manufacturing or performance issue, please discontinue use and contact us so we can evaluate the concern.

Refunds

When a refund is approved, it will be issued to the original payment method used for the purchase.

Once issued, processing times may vary depending on your bank or payment provider.

For an approved claim involving a defective, damaged, incorrect, or otherwise nonconforming product, any applicable shipping charges will be handled in accordance with applicable law and the circumstances of the claim.

Orders Marked as Delivered

Scent & Summit is not responsible for packages that are lost or stolen after the shipping carrier has confirmed delivery to the address provided with the order.

If your tracking information shows that an order was delivered but you cannot locate it, please contact the shipping carrier and check with household members, neighbors, building management, or other locations where the carrier may have left the package.

If there appears to be a carrier-related delivery problem, please contact us and we will assist with available shipping information when possible.

Order Changes and Cancellations

We begin processing orders as quickly as possible. Once an order has entered processing or has been shipped, we may not be able to modify or cancel it.

Submitting an incorrect shipping address, selecting the wrong fragrance, or ordering the wrong product does not qualify an order for a return or refund after it has been processed.

Questions

If you have a question about your order or believe you have received a defective, damaged, or incorrect product, please contact us through our Contact page and include your order number.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.

Last updated: September 2026